While zeroing in on a partner, whether in business or personal life, one has to ask this question. Who matches with my requirements, expectations, capacities, budget etc. etc, etc,.
The method of selecting an LPO vendor is no different. It has to pass the test of all such parameters which are absolutely essential for the smooth running of the collaboration. Yes I have purposely used the word “collaboration” because whether or not you collaborate on pen and paper, the spirit of collaboration needs to be present in every buyer-vendor relationship.
With an isolated attitude of just buying and selling, things cannot go very far. A level of trust and confidence must be present between the on-shore company and the LPO situated on opposite shores of the sea. The expectations must be managed at the outset and not left for a later date. If the buyer has a very robust expectation which tends to a level of infeasibility, the project is bound to fail. A neat list of what the buyer wants and what the vendor can deliver needs to be made out so that the oft quoted management jargon of “expectation management” is taken care of.
Be ready to say and hear the word “No”. It is better to be told “no” to certain things than to have promises made and broken by the vendor. If you want to test the dealing-honesty of the vendor/s, put before them an expectation sheet from your side and tweak it to an unrealistic level during the course of negotiations. Watch as to how the vendor across the table reacts to it. If he says a “yes” to an expectation of yours which you as a buyer yourself know to be unrealistic, then you have every reason to feel alarmed.
No comments:
Post a Comment