The UK LPO conference in London last week saw the attendance of a good number of delegates from law firms desirous of off-shoring legal work to India and other foreign destinations. They attended the Conference to get an idea about how to start the off-shoring process. This made them embark into a discussion about the right approach and the right way to go ahead with it.
The following suggestions were put in by delegates from law firms and corporations who have already started off-shoring legal work to India and other destinations. Hope this would be of some help to those intending to off-shore as well as the Indian LPO vendors who must know as to what the suggested process is:
1. Those off-shoring for the first time should start with more simple type of work.
2. Indian legal system looks more aligned to the UK legal system
3. Be clear on what service or part of service that you need from an Indian LPO and stick to it
4. Comprehensive briefing is necessary and treat the Indian team as you internal team
5. You need to own the task throughout
6. Be clear about your scale
7. The more assistance you provide to the LPO Team in India the better the results.
8. Delegate the work of assisting the LPO team preferably on some senior associate of your law firm
I think equally important is to be sure about your own competence and preparedness even before taking the pilot projects.
ReplyDeleteA mock or drill project can be the answer.